Retention Specialist needed at DigiOutsource

What you’ll be doing 

As part of your role, your responsibilities will include: 

Core Duties: 

• Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy. 
• Prioritize and plan projects with the Player Lifecycle Manager. 
• Optimize communication touchpoints and adjust interventions as needed. 
• Identify new opportunities and collaborate on implementation. 
• Work with external teams (e.g., Market Development, Digital Marketing). 
• Stay informed on competitors, industry trends, and marketing best practices. 
• Monitor project success and apply learnings. 
• Ensure communication meets customer needs and improves response rates. 
• Deliver projects on time, meeting standards and deadlines. 
• Implement initiatives to optimize player experience and minimize revenue loss. 

Financial Management 

• Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.  
• Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio  / promotions to ensure initiatives are measurable against set KPI’s thereof. 

​​​​​​​Project Management: 

• Coordinate marketing activities to support retention with stakeholders. 
• Diversify automation to drive business growth. 
• Ensure cooperation between teams and suppliers to meet project timelines. 
• Assess tools to improve flexibility and scalability. 
• Run ad-hoc promotions for re-engagement before automation. 

​​​​​​​Financial Management 

• Develop initiatives and offers to meet ROI targets. 
• Conduct audits on the Offer Management Portfolio to measure against KPIs. 

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives. 

Essential skills you’ll bring to the table 

The necessary skills that we require for this role include: 

• Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration 
• Minimum of 2 years’ experience within Retention with a strong understanding of customer behavior and data-driven retention strategies 
• Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas) 
• Strong analytical mindset, confident in interpreting data and making informed business decisions 
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively 
• Demonstrated project management expertise, with a track record of delivering projects on time and within scope 
• Exceptional attention to detail, ensuring accuracy and consistency across all deliverables 
• Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment 
• Highly organized, proactive, and quality-driven 

Desirable skills you’ve got up your sleeve 

It would be great if you also have some of the following skills: 

• Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution 
• Proficiency in project management software such as Jira  
• Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs 
• People management or leadership experience within a marketing or retention team 
• Experience within the iGaming industry