Returns & Repairs Supervisor (Montague Gardens) needed at Decofurn Furniture

About the job

• As the Repairs & Returns Supervisor, you will take responsibility for overseeing the repair and processing of damaged, defective, and returned inventory. This includes supervising the repair team, managing reporting and records, maintaining quality standards, and ensuring that all repair activities align with company procedures and safety regulations.

Responsibilities

• Oversee the receiving and processing of damaged or returned stock
• Manage the repairs workflow, from assessment to final inspection
• Ensure accurate record keeping and reporting on job cards and control documents
• Coordinate the preparation of items for resale, clearance, or disposal
• Maintain stock of spare parts and ensure their proper storage and dispatch
• Supervise a team, plan daily tasks, and monitor performance
• Uphold cleanliness, safety, and tool/equipment management in the repairs area
• Collaborate with inventory, dispatch, and finance teams on operational requirements

Qualifications

• Grade 12 or equivalent
• Retail/returns/warehouse experience (Minimum 3 years)
• Furniture Repair/Handyman experience (Minimum 3 years)
• Supervisory experience (Minimum 3 years)
• Computer literate – Word, Outlook, Google Sheets & Excel
• Proven experience in warehouse, repairs, or inventory operations
• Strong planning, team supervision, and quality control skills
• Knowledge of health and safety procedures in a warehouse environment
• High attention to detail and accuracy in reporting
• Hands-on, proactive approach with the ability to solve problems independently
• Ability to work under pressure and meet operational deadlines