Scope and purpose of job

To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.

All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.

SKILLS & KNOWLEDGE REQUIRED

• 2 – 3 years’ experience in Reservations/Revenue Management
• Hospitality diploma/ equivalent preferable
• Ability to work in a pressured environment
• Willingness to work shifts when required
• Excellent communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Computer Literacy: Opera, Word & Excel
• Previously worked on Opera PMS, with Configuration segment preferable.
• Strong guest centric approach
• Must have an eye for detail
• Must be able to work in a team or independently
• Previous experience with revenue reporting and online travel agents’ extranets
• Understands market segmentation and target markets
• Must have knowledge of forecasting and budgeting

DAILY DUTIES

• Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
• Review occupancy reports and able to suggest rate amendments for peak / valley periods
• Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
• Build and maintain rates in Opera PMS
• Maintain hotel and OTA parity
• Assist Sales and Reservations with any rebate requests
• Check and respond to all emails
• Effectively manage any escalate queries that arise within or in relation to revenue management
• Complete any required reporting
• Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

WEEKLY DUTIES

• Prepare the weekly revenue and pickup report
• Prepare weekly strategy meeting report
• Attend and minute weekly strategy revenue meetings with property management and sales team
• Complete any required reporting
• Maintain and evaluate statistical information for tracking and decision-making purposes
• Review and analyse business forecast and any anomalies
• Review blocks holding and ensure tracking and wash is correct
• Run OTA audits on 2 properties/ week

MONTHLY DUTIES

• Complete any required reporting – Monthly Executive Summaries / OTA commissions
• Prepare monthly forecasts
• Ensure all reporting formats are updated and prepared for the coming month
• Review targets and performance of sales team and provide the team with feedback

ANNUAL DUTIES

• Take part in the annual budgeting process by preparing all budget documentation
• Take part in the annual rate contracting process ensuring rates are correct in Opera PMS

RESPONSIBILITIES

• Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
• Maintain competitor rate analysis, events diary and promotions for all properties
• Timeous reporting and follow up of any problems
• Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes