Risk Advisory – Tips-Offs Anonymous – Dutch Speaking Contact Centre Agent needed at Deloitte

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Ops Spec: Project Management: Cape Town Contract needed at BCX

Deloitte’s job vacancy, Career and Recruitment

Job title : Risk Advisory – Tips-Offs Anonymous – Dutch Speaking Contact Centre Agent jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : August 08, 2022

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Job Description
Main purpose of Job

  • Under minimal supervision, to provide inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the client SLA, TOA controls and processes and specific project/s you, as the agent, may be allocated to.

Key Performance Areas:

  • Strategic Impact
  • Completes a variety of standard tasks that impact delivery of the broader team in relation to the overall strategy of the service area
  • Positive impact on broader team
  • External/ Internal Client Impact
  • Performs a variety of inter-related tasks that impact on the efficient delivery of the team to the client (internal / external)
  • Produces timeous and accurate work in support of the broader team’s delivery
  • Raises issues promptly that may impact broader delivery
  • Work is accurate and on time
  • Operational Effectiveness
  • Maintains close focus on timelines and accuracy ensuring quality of delivery of the role
  • Mitigates the risks that are inherent in the role through good attention to detail and compliance with client SLA, together with TOA and firm controls, policies and procedures
  • Provides wrap-up reports to superior
  • Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved
  • Quality outputs that meet deadlines
  • Accuracy negates risk of output
  • Quality reporting
  • Business requirements are achieved
  • Development/ Growth of Team (Detail applicable to role)
  • Actively works to address identified development areas
  • Visible attention to own development
  • Budgets/ Profitability
  • Effectively uses time, equipment and resources
  • Accuracy of financial records
  • Specialiased Competencies
  • Provides inbound telephonic services to client’s subject to the requirements of the TOA procedures, systems, and client SLA’s.
  • Adherence to all relevant legislation, e.g. PDA/POPI and TOA controls and processes implemented to protect confidentiality of information provided by whistle-blower and to minimise risk to TOA and its clients
  • Ensure that all information obtained from caller has been accurately and timeously compiled in a wrap up report, in line with reporting requirements and TOA processes
  • Matters escalated and guidance sought where necessary
  • Effective and accurate provision of feedback to callers as required
  • Accurate timeous and professional support with ad-hoc TOA projects as required and directed
  • Accuracy and quality of translations received within SLA and in accordance with TOA processes and associated requirements

Qualifications

Minimum Qualification

  • Matric

Desired Qualification

  • 3 Year Diploma, preferably Forensic and or Call Centre based qualification

Minimum Experience

  • 2 – 3 years working experience in a customer services orientated position is a prerequisite for this position. An excellent command, i.e. 100 % fluency Dutch and English is a necessity.

Desired Experience

  • 2 – 3 years working experience, preferably in a contact centre would be an advantage

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Ops Spec: Project Management: Cape Town Contract needed at BCX

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