Job Description

• Apply Risk Management processes within the area of responsibility
• Provide guidance and assist with requirements on changed or new risk tools
• Oversee the effective use of risk tools and monitor its effectiveness for the business
• Assist with preparation and analyses of reports for tabling at various Risk Committees
• Scrutinize risk reports submitted by the branch/business unit and ensure reporting and tools are in line
• Ensure data integrity, data structures and business line mappings are correct
• Monitor workflow issues in loss data system
• Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes
• Monitor documented requirements and project manage deliverables
• Highlight risk areas through root cause analysis
• Monitor action plans on various risk tools
• Monitor risk reporting and escalate issues
• Deliver against operational and cost targets
• Prioritize resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Drive and embed risk capabilities in the business
• Ensure application of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes
• Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
• Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite
• Work with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
• Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk
• Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly
• Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business
• Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
• Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
• Assist business to identify risks inherent in key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
• Ensure business has designed and implemented controls to manage the risks identified
• Build a risk management culture through ensuring awareness campaigns to educate stakeholders to influence behaviour and drive the importance of compliance and good conduct
• Analyse business information, data and BU risk reports to identify trends and create qualitative risk status reporting with accurate and reliable business intelligence
• Prepare the relevant risk profile report in a format that is acceptable to senior management and risk governance committees and considers all key risks
• Ensure appropriate governance structures are in place in area of accountability
• Develop and communicate timelines for submission of relevant op risk reports to risk committee structures that align to Group Risk timelines
• Escalate significant risk issues to management or Enterprise Risk Management and risk governance structures as relevant
• Review risk management documentation and risk reports to ensure achievement of relevant risk strategy
• Track and report at the relevant forums and committees monthly on progress towards achieving the relevant risk strategy at defined intervals
• Ensure all stakeholders have been engaged and information provided by Project Management Office (PMO) is reviewed and challenged to ensure accuracy
• Escalate critical projects status to contribute to delivery against set timelines where required
• Set the strategy and create the enabling environment for active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
• Develop and maintain monitoring plan to ensure coverage of key controls
• Manage and ensure compliance to the applicable framework in relevant risk control monitoring plan
• Track feedback on results of monitoring activities to enhance relevant risk control environment
• Develop, encourage and nurture collaborative relationships across FRG
• Manage team performance in achievement of business objectives
• Participate in planned activities that are appropriate for own and employee development