Road Freight Commercial Center Specialist needed at DHL

General

• Increase number of winning bids through accurate & competitive completion of Road Freight estimate requests
• Ensure product profitability by managing customer selling rates and supplier buying rates
• Maintain minimum 50% hit ratio for all ad-hoc bids and RFQ’s
• Improving carrier base in country by minimum of 100% in first year and 25% YOY

Procurement

• Owns and maintains Country Road freight Tariffs with carriers on agreed validity
• Understanding and managing of costing Structure of Road Freight Supplier
• Manage contract with all suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers
• Drive best pricing solutions in order to maximize profitability of Road freight. Negotiate and procure best rates in market
• Review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them
• Manage and keep transport supplier (buying) register up to date.
• Execution of global procurement strategy and decisions (rates, process, etc.)
• Monitors carrier/ station performance in conjunction with the Ops Manager and initiates corrective actions.

Estimates

• Development and Implementation of a Rate Card Model for domestic and cross border Road Freight
• Ensure domestic and cross border rates input into the rate management system and validate it for Auto costing, quotations and auto rating
• Standardize costing Model to ensure quick and effective turnaround timings on pricing requests
• Standard quotes are responded within 6 hours excluding weekends and requests received after 4 pm on work days (Monday – Friday)
• Determine profit margin, support and follows up with Sales, Sales Support and Customer Service
• Source and Provide Spot Rates to Sales, Customer Service and customers for all types of cargo to be moved by road
• Follow-up with internal and external customer requests for quotes & pricing.
• Follow-up on all estimates that have been submitted to customers
• Maintain proactive communication/relationship with colleagues and managers
• Maintain and keep estimate/bid register up to date

RFQ Bidding

• Monitor and participate on RFQ’s for road freight together with designated sales person
• Managing and fully owning RFQ Bids for road freight
• Coordinate RFQ’s above 50.000 USD with Regional Head of Commercial Center Road Freight
• Submission of RFQ bids in good time before deadline in customer specified methodology (online, physical or email)
• Participate and consult other departments and products in their pricing strategy for road freight component of freight

Administration

• Supply Month End number of estimates completed, won and lost to Head of Road Freight
• Assist in rate disputes where necessary
• Use of Quoteshop for 100% enquires
• Develop and execute trade-lane management marketing and capacity overview

Quality & Improvement

• Comply with company Quality processes
• Ensure proper storage & management of Communications, rates agreements and win/loss ratio analysis

Now, here is what we need from you!

• Great command of Microsoft Office applications (especially Excel)
• Good time management skills
• Customer Management Skills
• Negotiation Skills
• Be able to communicate with customers effectively and have a great telephone etiquette
• Be a team player
• Be able to work under pressure and be an achiever
• Must be self-motivated
• Must have good inter-personnel skills
• Good negotiating skills and be able to influence customers & suppliers
• Ability to work unsupervised
• High level of attention to detail
• Achievement oriented