Job description

• Create rosters on the ATS Resource Tool – Plan and populate unit and pool rosters in accordance with the prescribed guidelines, considering leave, training, shifts, etc., which should include Annual Proficiencies, Post Leave Checks, etc. and validity of ratings/medical/ELP. Engagement with the Licensing Coordinators to ensure licensing information on the RUS platform/accessible trackers is kept current. Issue or publish (on the accessible platform) roster request submission dates when instructed ensuring that individual requests are considered where possible. Issue roster submission dates when instructed to ensure all rosters are completed and published 4 (four) weeks before the start of the relevant cycle. Engage Line Management on staff’s requests and any other relevant requirements during the planning phase of the roster. Conduct regular checks and ensure that all licensed personnel rostered for operational duty meet regulatory requirements.
• Tactical Roster Changes – Attend promptly to calls, messages (through the approved communication mediums) and emails directed to the RUS call desk. Prompt and accurate shift activation of ATS personnel to ensure the appropriate shifts are manned. Communicate shift shortages/non-rostering to Line Management to avoid disruptions in operations. Update the ATS resourcing platform with individual roster requests. Requests may be received from the RUS call desk, via email or any other approved messaging medium. Engage Line Managers where required for roster changes and shift swap, ensuring all requests are legal and suitable for the operational environment. Inform IT in the event of a system failure and advise the relevant ATS departments/Line Managers accordingly. Update and maintain the sick leave report for all ATSUs/pools. Updating and maintenance of RUS logs, relevant documentation and administration (duty log, RUS log etc.).
• Stakeholder Relations Management – Develop and maintain sound working relationships with key relevant internal and external stakeholders whilst maintaining the required level of confidentiality and discretion. Maintain effective communication channels at all times to keep the RUS Supervisor, Manager Operations Planning, Training and Support and any other Manager (Head/Regional MATS/MATS/ATSU) informed of important issues.
• Quality Management – Act as custodian for the relevant ATNS Quality Procedure. Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.
• Office Administration – Order, distribute and control stationery as per policy stipulations. Take minutes in meetings when required and transcribe. Process mail and receive and dispatch couriered packages. Perform any other administrative tasks as instructed by the relevant manager.

Minimum requirements

• Grade 12
• Call center qualification will be an added advantage
• At least 2 years’ administrative experience within Air Traffic Services (ATS)
• Knowledge of rostering principles and the Air Traffic Services (ATS) regulatory guidelines