Job description

• Create rosters on the ATS Resource Tool – Vet populated unit and pool rosters prior to publishing in accordance with the prescribed guidelines considering leave, training, shifts, etc., which should include Annual Proficiencies, Post Leave Checks, etc. and validity of ratings/medical/ELP. Engage with the Licensing Coordinator and Administrators on an ongoing basis to ensure licensing information on the RUS platform/accessible trackers is kept current, Issue or publish (on the accessible platform) roster request submission dates ensuring that individual requests are considered where possible. Vet individual roster request (from ATS personnel and as consolidated by the RUS Operators) prior to roster planning, population and finalization ensuring even distribution, fairness and adequate rostering for the operational environment. Engage Line Management on staff’s requests and any other relevant requirements prior to publishing the roster. Issue roster submission dates ensuring all rosters are completed and published 4 (four) weeks before the start of the relevant cycle. Publish approved rosters on the RUS platform. Manage (grant and revoke) ATS access to the RUS platform. Conduct regular checks and ensure that all licensed personnel rostered for operational duty meet regulatory requirements. On the job training of RUS Operators in accordance with the outlined training process.
• Tactical Roster Changes – Manage and resolve any roster-related disputes ensuring minimal interruption to operations. Attend promptly to calls, messages (through the approved communication mediums) and emails directed to the RUS call desk. Prompt and accurate shift activation of ATS personnel to ensure the appropriate shifts are manned. Communicate shift shortages/non-rostering to Line Management to avoid disruptions in operations. Update the ATS resourcing platform with individual roster requests. Requests may be received from the RUS call desk, via email or any other approved messaging medium. Engage Line Managers where required for roster changes and shift swap, ensuring all requests are legal and suitable for the operational environment. Inform IT in the event of a system failure and advise the relevant ATS departments/Line Managers accordingly. Archive completed roster cycles appropriately. Check and distribute the sick leave report for all ATSUs/pools to the relevant line manager at the end of each roster cycle. Updating and maintenance of RUS logs, relevant documentation and administration (duty log, RUS log etc.). On the job training of RUS Operators in accordance with the outlined training process.
• Stakeholder Relations Management – Develop and maintain sound working relationships with key relevant internal and external stakeholders. Liaise and interface with relevant internal and external stakeholders such as suppliers, clients, representatives from regulatory authorities, internal support departments, and staff as required, conveying information accurately and competently whilst maintaining the required level of confidentiality and discretion. Maintain effective communication channels at all times to keep the Manager Operations Planning, Training and Support and any other Manager (Head/Regional MATS/MATS/ATSU) informed of important issues.
• Quality Management – Act as custodian for the relevant ATNS Quality Procedure. Monitor and ensure that Continuous Improvement Reports (CIRs) are continuously followed up on.
• People Management – Supervise the RUS Operators in accordance with HC policies and processes. Ensure that new employees have been properly on-boarded and trained prior to commencing work. Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism, and report to the Head and Human Capital. Participate in the conclusion of performance management contract(s) and monitor performance

Minimum requirements

• Grade 12
• Call Center qualification will be an advantage
• At least 5 years’ administrative experience within Air Traffic Services (ATS)
• Knowledge of rostering principles and the Air Traffic Services (ATS) regulatory guidelines