Duties include but are not limited to:

• Providing administrative support to the SACAP Global Team;
• Thoroughly understanding the Learning Management System in order to provide expert course and technical support to stakeholders;
• Seamlessly completing all course preparation, delivery and review tasks;
• Monitoring classes and queries to provide support: identify any learner and/or assessor challenges or concerns and following up appropriately;
• Monitoring courses: gathering and reporting on course data.
• This role reports directly to the Lead Course Co-Ordinator: SACAP Global. 

QUALIFICATIONS AND EXPERIENCE:

• A degree qualification in the discipline of education or psychology or a related cognate field (e.g. HR).
• Minimum of 1 year work experience in daily online student support via an Learning Management System
• 2 years of full-time course administration and co-ordination experience, preferably within the field of Higher Education or corporate training.
• Technologically savvy, with a special interest in Online Education. 

SKILLS:

• Strong attention to detail
• Able to collect, monitor and report on relevant data
• Excellent communication skills (both verbally and in writing)
• Technologically savvy / strong digital literacy skills
• Excellent planning, time-management, prioritisation and organisational skills
• Excellent interpersonal and stakeholder management skills
• Is flexible and adaptable where needed to achieve results
• Solution-focused with a bias to action
• Proactive with the ability to anticipate and plan ahead of time
• A keen problem solver, who comes up with solutions and enjoys putting processes in place
• Manages stress well and has the ability to work under pressure
• Able to hold self accountable
• Well-versed in SACAP Global’s policies and procedures 

PERSONAL ATTRIBUTES:

• Responsible, reliable and purpose-driven in their approach
• Self-motivated and holds themselves to a standard of excellence when completing tasks
• A passion for online education
• Displays high integrity in all situations
• Is diplomatic, professional and person-centred in their interactions
• Is a team player