Communication and liaison:

• Co-ordinate daily/weekly reports for the Business Support Coordinator.
• Establish good relationships with clients, suppliers and internal staff.
• Sign in students on the day of their course.
• Resolve and log queries efficiently and within a professional timeframe to ensure client satisfaction.
• Monitor the issues of certificates, ensuring students sign for it, Date on relevant.

Office administration:

• Oversee preparation of classroom for training.
• Oversee the supplier invoices of all offices.
• Oversee that ID/SETA pack for trainers are prepared.
• Manage the process (scan/upload of signed attendance register and SETA documentation to head office/Odyssey).
• Track office packs until certificate is ready for collection.
• Manage all service providers relating to consumables for office use.
• Buy and keep stock of office supplies.

Report and Assisting:

• Scan/upload proofs of payment to head office/Odyssey.
• Ensure that assessments are assessed and moderated on time.
• Upload completed attendance register on Odyssey.
• Ensure NOSA office complies with national standards and ensure office maintenance is carried out when required.
• Maintain and submit documents to head office when required.
• Prepare relevant reports requested by Administrator at head office.
• Review of sales invoiced versus students attended.
• Assist Sales Representatives with CRM quotes when they are out of the office.
• Ensure packs are complete for QMS and SETA audits.
• Assist with other SETA requirements when requested by head office.
• Ensure project review checklist is 100% complete.
• Perform scanning, photocopying, and filing of documents.
• Report any non-conformances on any quality issues to the Administrator.
• Perform all creditor reconciliations and send invoices to Finance once approved.
• Oversee supplier audits once a year (caterers, stationery and all other suppliers).

Requirements

• Preference will be given to employment equity candidates.
• Matric Grade 12 (a degree or diploma will be advantageous but not required).
• Minimum four years’ experience in administration or office management.
• At least 2 years computer systems and database experience.
• MS Office, especially Excel.
• Ability to work independently fulfilling a variety of duties.
• Ability to process large volumes of work.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal communication skills and ability to communicate with a diverse population.