Job Purpose

To assist and support the pre-legal team in consulting with the SAHL defaulting clients. To establish the arrear circumstances of the client, carry out an assessment, negotiate and implement a rehabilitation strategy. To further resolve queries and rehabilitate clients with a Salary with deduction in place. To resolve the arrears within the shortest space of time in order to avoid the account from affecting the Arrears Factor and escalating further.

Alignment to business driver/strategy
Low-cost servicer and originator: providing a quick and efficient service in the department. Improve productivity and business efficiencies. Alignment to the philosophy and delivery of amazing service. To proactively contribute to the profitability of the company, by effectively managing the arrears book and minimize losses.
Key Responsibilities

Minimize the arrears balance

• To use to available tools to establish contact with all clients and to document reasons for nonpayment.
• To exercise sound decision making and judgment when negotiating an offer of arrangement by, reviewing complete status of account in terms of account history, property condition and client’s financial conduct.
• Maintain agreed turnaround times.
• Work with speed and urgency.
• Achieve set/agreed targets per month.
• Raise possible risks and opportunities with your line management.
• Maintain strict compliance in respect of associated mandates, policies, procedures and legislation.

Administration function to support key function.

• Recording and updating of all client and account information and documentation.
• Record and update notes on the system per activity.
• Carrying out all applicable loan servicing queries.
• Attending to all written and verbal communication with professionalism and zero error.
• Effective Cost control: Financial
• Be cautious with costs.
• Excellent time management.
• Proactive and value management of key factors in respect of potential fraud situations/loss areas to ensure SAHL’s 100% profit and minimal loss

Minimum Education Qualification:

• Matric

Preferred:

• Certificate/Diploma in Banking/ Debt Collecting

Minimum Experience:

• 1 year Collections Experience in a Home Loan environment.
• Experience in a Call Centre environment.
• Must be fluent/competent in the English spoken and written language.

Generic Competencies:

• Assertive, resilient & ability to handle irate clients.
• Target Driven
• Accuracy and Attention to Detail
• Self-Managed with the ability to work under pressure
• Team Player

Technical Competencies:

• Assertive, resilient & ability to handle irate clients.
• Target Driven
• Accuracy and Attention to Detail
• Self-Managed with the ability to work under pressure
• Team Player