Job Purpose:

This position is responsible for ensuring that customer purchases and orders are completed in a professional and timely manner. Working closely with the sales consultants there is a great emphasis on administration as well as handling payment from customers.

 This position will be based in Johannesburg at our Fourways Showroom. 

Main accountabilities:

• Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments
• Responsible for balancing daily cash ups
• Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc)
• Answering telephones in a professional manner and answering queries efficiently when possible
• Ensuring that company policies and procedures are adhered to at all times
• Production of reports as required (using Excel) and carrying out all related administration, including filing
• Assist customers with sales of Homeware products
• Assist consultants and merchandisers with housekeeping and when required on the store floor.
• Participation in stock takes on a daily/ weekly basis as directed by the store manager.
• As the first point of contact with customers, engaging and interacting to enhance the client experience and answer queries.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Must be willing to take on further administration responsibilities if necessary.

Qualifications:

• Grade 12/Matric

Experience and skills:

• Excellent administration and typing skills are required. 
• Sound working knowledge of Microsoft Office necessary.
• Previous background in customer facing environment in admin role required.
• Must be available to work retail hours including weekends and public holidays.
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology.

Behavioural Competencies:

• The job holder must demonstrate a positive, can-do attitude. He or she must take responsibility for their work, be a team player, accurate and have excellent problem solving and decision-making abilities.  Being able to work well under pressure and handle difficult customers is pre-requisite