JOB DESCRIPTION

• The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an inbound and outbound call centre environment.

KEY RESPONSIBILITIES

• Meeting sales targets
• Quality (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes)
• Offering outstanding customer experience
• Strict adherence to scheduling

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• RE Certificate (advantageous)
• Minimum 30 Personal Lines Short-term Insurance credits (advantageous)
• Minimum 2 years’ experience within a sales inbound/outbound call.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean track record in terms of adherence to quality standards and compliance.
• Consistent target achievement.

SKILLS

• Excellent telephonic etiquette
• Selling skills
• Computer literate (MS Office package).
• Client service oriented
• Negotiation skills
• Deadline and results-driven

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Drive for Results
• Takes initiative
• Emotional self- control
• Customer service orientation