What you will do in this role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

This Sales through Service Advisor role at Concentrix is a great match if you:

• Have a minimum of 6 months target driven sales experience (essential)
• Have at least 6 months experience working in an international BPO contact center environment (essential)
• Passed Grade 12
• Ability to work night shift
• Proficient in English verbal communication
• Are self-motivated and highly responsible