What will you do?

• Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required.  May provide customers with essential and  information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification Required

• Grade 12 / Standard 10 
• Tertiary qualification will be beneficial
• RE Certificate (as per DOFA date)
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience

• 1 – 2 years sales experience preferably in a Call Centre environment. 
• Short-term insurance experience would be advantageous.

Deliverables

• Self-managed.
• Well spoken.
• Active listening skills.
• Self-motivated.
• Adaptability.
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels.
• Customer focus.
• Professionalism.
• Flexibility.
• Ability to multi-task and cope with pressure.
• Team player.
• Problem analysis and problem solving.
• Commitment to personal and team goals.
• Strong service, and problem-solving skills.