Sales Analyst (Call Centre) needed at GBS

Key Responsibilities:

• Process Improvement: Continuously review, recommend, and document sales processes to enhance effectiveness and achieve targets.
• Sales Optimization: Collaborate with Sales Leaders to identify campaign gaps, optimize reports, recommend systems, and provide feedback through call monitoring.
• POC Management: Assist with POC launches, provide feedback and stats, suggest improvements, and collaborate with relevant departments.
• Reporting & Analysis: Act as a bridge between sales and support teams, ensure accurate and timely reporting, analyze sales and dialler stats, and recommend improvements.
• Business Operations Support: Focus on accurate reporting, automation of manual tasks, and analytical insights to boost productivity.

Minimum Requirements:

• Matric
• 2-3 years’ experience in a Sales Operations, Sales Enablement, or Data Analyst role within a call centre environment
• Solid understanding of sales processes and procedures.
• Proficient in MS Office with advanced Excel skills (Formulas, Pivot Tables, VLOOKUP, etc.).
• Experience using reporting tools to generate and analyze reports.
• Experience with Vici Dial is advantageous.