Responsibilities:

• Customer Service & Sales
• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer following the Crocs customer service procedures
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customer to back & turn them into Crocs fans
• Monitor your daily sales against your individual budget every few hours

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimising shrinkage by zoning the store, acknowledge customers, and following the Crocs changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Crocs rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the Crocs standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage