Sales & Client Success Manager needed at GBS

• We’re looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.
• You’ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you’ll help shape strategies that directly impact business growth.

Key Responsibilities:

• Lead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.
• Develop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.
• Monitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.
• Build and manage strong client relationships, identifying upsell and cross-sell opportunities.
• Report on sales performance, client feedback, and growth strategies to senior leadership and Exco.
• Partner with internal teams to enhance customer journeys and deliver seamless service experiences.

Qualifications & Experience:

• 5+ years’ experience in sales management, call center operations, or client success leadership (app, or digital preferred).
• Proven track record of exceeding sales and revenue targets in a high-volume environment.
• Strong leadership, communication, and motivational skills.
• Proficiency with CRM platforms, sales analytics, and performance reporting tools.
• Results-oriented mindset with a passion for team success and continuous growth.