Description:

• Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Sales

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Deliveries
• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Customer Service
• Effective Customer Service Desk Management
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Store Standards
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms
• People Management
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
• Safety (OHSA) Requirements
• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
• Security Awareness
• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security
• Drive for results
• Achieves set targets and completes work accurately and at the required standard
• Delivers best practice quality/ standards as established in the company
• Makes an effort to follow through on commitments
• Solve Problems
• Identifies problems and seeks root cause
• Resolves problems and escalates issues accordingly
• using relevant information available in own department and operational work environment to resolve problems
• Make Decisions
• Makes decisions within framework of company policies and within set time lines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Plan
• Plans within framework of operationally/department policies and procedures
• Manage Performance
• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger “
• Collaborate
• Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
• Able to deal with daily conflict situations effectively
• Communicate
• Demonstrates courtesy and effectiveness when dealing with others in day to day communication in line with company values
• Ensures relevant information is shared with appropriate stakeholders “