Key Responsibility Areas:

Sales maximization

• Maintain and increase sales
• Ensure staff are aware of new stock and can answer product related questions
• Ensure no quotation remains on the system for more than 7 days
• Ensure available stock is pushed and sold
• Ensure targets are met and business growth ensured
• Exceed customer expectations by identifying and providing the best possible solutions
• Searching out opportunities for new business
• Actively keeping track of sales performance against target

Providing excellent customer service at all times

• Ensure customer expectations are exceeded
• Ensure that all customers are receiving service of the highest quality and standards
• Ensure all queries have been attended to
• Ensure that all customers have been contacted and that follow up notes are made on individual orders
• Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

Basic administration

• Ensure the customer receives the correct products and delivery process is run in a smoother manner.
• Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
• Ensure that the correct amount and payment type is used when applying payment
• Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
• Ensure all customers are provided with constant service.
• Ensure that stock levels are correct and minimize stock losses

Ensuring that showroom looks presentable at all times

• To ensure a clean and tidy store in order to enhance display of the store
• To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
• To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
• To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade.
• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management

Participate effectively in a team and self-management

• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management
• Attending to incoming calls
• Attending to walk in customers 
• Following company policies and procedures

Qualification and Experience:

• Matric
• 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
• Sales qualification advantageous
• Computer Literate
• Knowledge of Syspro