PURPOSE:

• The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments. 

Your job description encompasses, but is not necessarily, limited to the following:  

Requirements:

• Matric (Grade 12)
• Great communication skill (English, Afrikaans)
• Very strong administrative and computer skills

Key Performance areas:

SALES SUPPORT  

• Receiving of feedback from Sales consultants regarding the outcome of appointments daily 
• Capture and record all relevant information on sales systems and update the call status accordingly 
• Handling of red flags and resolution of related sales complaints 
• Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up” 
• Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
• Obtain quote value for reporting 
• Creating leads to be process paperwork 

VERIFICATION OF DATA

• Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads 
• Ensure correct DOA levels have been signed off for contracts and quotes.  

CREDIT VETTING AND DIRECT SALES

• Load lead onto the sales system 
• Record the receipt of the application on the control sheet 
• Check and copy submissions 
• Ensure that the applications received meet the minimum standards 

REPORTING AND COMMUNICATION

• Assist with any problems or complaints 
• Give full feedback to clients where necessary 
• Ensure that information is communicated in a timely and accurate manner to all team members

CREATING OF PO REQUISTIONS AND RECEIPTING 

• Receive quotes from District Sales, technical and Community Development team for purchasing of goods 
• Ensure DOA signs off for approval
• Create requisition on SAP system or financial system 
• Ensure PO is generated and submitted to supplier by procurement department 
• Receive Goods delivery note and invoice for receipting 
• Inform accounts payable to make payment to supplier once receipting of invoice is processed 
• Follow up with Suppliers for outstanding PO`S generated 

GENERAL

• Have knowledge about all facets pertaining to your position 
• Attend all required meetings and training sessions 
• Keep your workstation/office neat and tidy at all times 
• Not abuse company telephone for private calls 
• Filling, faxing, ordering of stationary and all other office duties 
• Adhere to shift roster and office hours 
• Emails to  be processed  daily (up to date by COB) 
• Assisting with other ad-hoc tasks , analysis and projects as and when required by Management 

Standing Operating Procedures

• Ensure that the disciplinary code is adhered to at all times 
• Standing Operating Procedures must be upheld 
• Meeting and keeping on agreed upon targets 
• Meeting and keeping on agreed upon targets – performance 
• High standard of service must be upheld 
• Ensure SOX compliance at all times 
• Ensure that the Big 5 principles are upheld at all times

Not limited to the following (Receptionist duties):

• ADHOC Duties:
• Support and assist special projects initiatives
• Maintain branch statistical information
• Seller Administration support and processing of sales
• Branch Customer Support and query resolution in sales and technical
• Internal process coordination of sales and technical productivity
• Contracts administration quality check and submissions
• Collect and collate daily and weekly activity report
• Make sure that all appointments are kept and that all the necessary resources are available
• Schedule jobs with clients and technicians (Internal and external)
• Liaise with Sales Representatives on all installation requests
• Assist walk-in clients with general requests
• Answering of the telephone line
• Liaising with sellers and technicians
• Floor sales
• Taking and processing of payments
• Interface with Clients at all levels
• Handling Client Complaints and Resolve Such
• Taking messages for Staff
• Loading contracts
• Updating job register
• Ensuring OTC loads current contracts
• Ensuring ADDS Report is correct
• Booking CONSULTANTS diaries
• Clearing CONSULTANTS dairies
• Be able to do PowerPoint presentation
• Customer Service
• Organizing Skills