QUALIFICATIONS: 

• Grade 12

EXPERIENCE: 

• Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.

KNOWLEDGE REQUIRED:

• Good knowledge of relevant computer programs and telephone systems.

SKILLS REQUIRED:

• Ability to learn about products and services and describe/explain them to individuals.
• Excellent communication and interpersonal skills.
• To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

JOB ACTIVITIES: 

1. Customer Liaison

• Accurately update customer information and or contact details required specifications 
• Customer Orders (Take and capture orders in an accurate manner)
• Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.) 
• Update call lists 
• Upsale on every sales call made to customers

2. Pricing 

• Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
• Approved changes are effected
• Approved deals are effected
• Pricing register updated to specifications
• Ensure the correct pricing is loaded on the system  when placing orders for all customer channels

3. Order Processing

• Placing orders on the system once received from customers via phone.
• Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries. 
• Capture orders receive on email and from Kev Account Manaqers.

4. Tracking Orders

• Inform customers about Late deliveries. 
• Inform customers on short / out of stock on deliveries. 
• Inform customers if delivery dates need to be changed due no stock.

5. Documentation

• Keep records of calls and sales and note useful information.
• Safekeeping of all hard copy and soft cop documentation.

6. Reporting

• Close all open calls and make sure the customers did received the stock.