MAIN JOB FUNCTIONS:

Staff:

• To establish the staffing levels required to achieve departmental objectives.To select, hire, train and develop sales department staff.To identify departmental training needs in conjunction with training staff.To ensure resultant training programmers are completed and adequate records maintained.
• Establish and administer “in-dealership” training as required to cater for new model launches.Operate staff performance and appraisal systems and ensure action taken on results.Establish and review sales basic pay and incentive schemes..

Administration:

• Ensure all administrative functions, returns, record keeping and clerical operations are carried out at the appropriate time and kept up to date.Review with Dealer Principal all activities and reporting systems within department.
• Ensure that adequate safety and security procedures exist and are operated.Monitor cleaning of new and used car stock.Monitor cleanliness of showroom, forecourt sales area and other sales-related areas..

Communications:

• Maintain good liaison with other managers.Advise Dealer Principal and all other managers on sales matters.Advice subordinates on appropriate sales related matters.
• Maintain direct liaison with manufacturers’ representatives and all other contracts.Propose special sales promotions as appropriate.Ensure adequate stocks of car and product display material is available.. 

Marketing:

• Formulate marketing plan, initiate and conduct new car launches and promotions.
• Formulate marketing plan and initiate used car sales promotions.. Analyse local customer/car preference statistics and compare with new and used car forecasts, acting on any anomalies detected.
• Handle customer complaints and ensure corrective action is taken.Maintain record of customer complaints or congratulations for analysis and use as required.. 

Finance:

• Review all pricing policies, discounts and “trade-in” dealings to maintain dealership profitability.
• Monitor costs and general condition of demonstrator fleet.
• Monitor sales department financial performance weekly.
• Monitor credit and finance commission income to ensure budget requirements are met.
• Monitor outstanding debtor situation and take appropriate action.oValuation of trade in carsoManagement of the Higher Gear systemoManagement of the Bid4Cars valuation systemoDue diligence with regards to supplier workmanship and pricing

Qualifications and Experience

EXPERIENCE, QUALIFICATIONS AND TRAINING

• Sales management and marketing skills, knowledge and experience.
• Ability to manage and administer a department, to provide organisation, systems and leadership.
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Able to motivate a sales team to achieve objectives.
• Sales qualification, technical qualifications an added advantage. 
• Minimum experience required: 3 years in a similar environment. 

Minimum Qualification: 

• Higher Certificate. 
• Volume dealer experience 45 new cars per month 
• Manage a team of 8 Sales Executives. 
• Financial, online and marketing experience will be favourable. 
• Internal and external complaint management and resolution will be favourable