Customer Assistance

• Resolve escalated issues and provide solutions
• Give feedback on resolved issues to sales team/clients
• Follow up on non-resolved issue

People Management  

• Monitor time and attendance daily.
• Manage leave of RC’s and provide leave feedback to ASM when necessary.
• Conduct Goal setting and Performance Reviews for RC’s.
• Take corrective action where required and manage all HR driven initiatives and reviews for RC’s.

Sales Administration 

• Provide sales support to the ASM and RSM.
• Provide detailed feedback on SOP report from Power BI by liaising with the entire RC sales team daily.
• Maintain an accurate database of customer information.
• Create and maintain shared files for the sales team.
• Relay customer concerns or queries to relevant person.

Sales analysis and reporting  

• Pull different types of sales reports as and when needed.
• Identifying problems with orders on the system and work with the sales team to resolve the issues.
• Evaluate sales data and identify opportunities for cross selling, upselling and branding and work with sales team member to execute.
• Responsible for analysing and presenting the effectiveness of sales campaigns and making recommendations on how to improve it.

Job Requirements

Qualifications

• NQF 7 in Business Administration/Office Management 
• 2 to 3 years’ Office manager or Sales Supervisor  
• Wholesale Clothing and Apparel
• Corporate Gifting

Skills, Abilities and Job-Related Knowledge

• Customer care
• Data analysis
• Sales Knowledge
• Product Knowledge
• Problem solving skills
• Verbal Reasoning
• Numerical reasoning
• Excel – Intermediate
• ERP – Microsoft D365 is desirable
• Multi-tasking
• Email and Phone etiquette
• Communication skills
• Coordination skills