Sales Solutions Specialist Job at Fidelity Services Group

MAIN PURPOSE OF JOB: 

• Identifying and securing new business. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile, and present proposals to potential clients.
• Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.
• Guarding
• Electronic security systems alarm installation
• Monitoring
• armed response
• bicycle patrols
• CCTV
• access control
• Electric fencing

QUALIFICATION & EXPERIENCE:

• Matric (Grade 12) is a minimum requirement with preference for tertiary qualification
• Marketing diploma or Degree - Advantageous
• Knowledge of the guarding industry and electronic security systems
• Drivers Licence - Compulsory
• Own reliable vehicle - Compulsory
• Valid PSIRA - Grade C - Compulsory
• Previous alarm and/or security guarding sales experience with a good track record
• Knowledge of risk assessment fundamentals
• 4+ years’ experience in sales preferred with customer solution sales experience ideal

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, Email and Internet)
• Sales Minded
• Knowledge of the security industry
• Able to work flexible hours
• Presentable and of sober habits
• Excellent communication, presentation and negotiation skills
• Attention to detail – Risk assessments
• Good networking skills

INCUMBENT:

INTERNAL CLIENTS:

• Head of Sales Dept.
• Special Projects Manager
• Regional Managers
• Regional Sales Managers
• Guarding Regional Manager
• Guarding Operations department
• Group Managers
• Group Executives

EXTERNAL CLIENTS:

• Suppliers
• Customers
• Business Network

KEY PERFORMANCE AREAS: 

• Sales
• Risk Assessments

DUTIES:

• Sell bespoke security solutions to both residential and small commercial clients
• Drive technical revenue through solutions
• Identify potential new business via leads, planned prospecting, networking and cold calling.
• Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.
• Attend LSS/ HOA/ Estate operational meetings.
• Build relationships with security-related contractors (e.g. fencing, access control)
• Obtain endorsements from Homeowner Associations for ADT services.
• Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.
• Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
• Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
• Attend sponsored events, networking and community events to promote company image and public relations.
• Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
• Growth of new business within the security/housing estate market
• Maintain pipeline reports
• Liaise with the groups legal department to produce site specific SLA’s
• Keep record of all site documentation
• Drive App Adoption as an product in the scoped solutions
• Other duties could be assigned as required by the business
• Integrate risk assessment findings into presentations to create a logical path to the suggested solution
• Keep up to date with the latest crime trends
• Research area crime patterns
• Keep up to date with changes in technology and advice clients accordingly
• Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions
• Perform site visits with the client to establish risk profiles
• Produce both basic and comprehensive risk assessment reports for new and existing customers
• Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
• Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites

PERFORMANCE STANDARDS:

• Experience as a Sales Representative in the security industry
• Drive and Enthusiasm
• Persuasive Communicator
• Good Planning and organisational skills.
• Effective presentation skills.
• Resilience and flexibility.
• Analytical skills.
• Focused on superior customer service and delivery.
• Business results focused
• Security Market focus
• Relationship Management

COMPETENCIES (TECHNICAL & BEHAVIOURAL)

• Action orientated
• Customer focus
• Perseverance
• Functional / Technical skills
• Problem-solving
• Technical learning
• Drive for Results
• Team Player
• Attention to detail

Deadline:14th October,2026