Administrative Tasks:

• Maintain accurate and up-to-date customer records and sales documentation.
• Coordination and execution on sample receipt & delivery (courier)
• Manage and update the customer project system 
• Follow through on essential tasks and actions from the Key Account Manager’s customer meetings. 
• You will be the backup and admin for the Key Account Manager. 
• You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion. 
• You will be liaising with inter departments (Regulatory, Customer Care, Technical, Pricing team and system Power-users) on a daily basis to action the tasks.
• You will Maintain and Update the Customer portfolio database
• Management and submission of key documentation for the customer within the internal systems
• Become the Key/super user of Givaudan systems 
• Follow up on and update projects & general requests
• Track credit management queries
• Assist with compiling and submitting the Forecast information from the customer 

Sales Support:

• Assist in submitting and preparing monthly sales reports
• Coordinate with internal teams to ensure timely and accurate order processing.
• Monitor and report on sales performance metrics.
• Contribute to the development of sales team
• You will participate in flavour training and tasting sessions. 
• You will be responsible for project management, pricing, data management and general commercial responsibilities. 
• Therefore, systematic, organized and conscientious abilities are essential.
• Manage customer queries and internal coordination with multi-functional teams (both locally & globally). 
• Ability to work both independently and proactively are key. 

Pricing:

• Pricing co-ordination with the Givaudan pricing teams (regional)
• Update customer price lists and respond to price queries & quotation requests
• Responsible for the maintenance of all pricing files according to portfolio 

Customer Engagement:

• Assist in managing and maintaining relationships with customers 
• Respond to customer inquiries promptly and professionally. 
• Provide exceptional customer service and act as a liaison between customer/Key Account Manager and the teams within the business 
• Management, initiation and tracking on customer projects via Givaudan Project system
• Responsible for communication and co-ordination on the project to the customer teams and internal teams
• Manage customer project sample requests from Sampling and coordinate with the Technical teams

 
You?

• Are you someone who wants to grow and shape your world? Who excels being in a culture where you are part of a creative team environment? Who wants to collaborate with teams who are as passionate as you are? Then join us and impact your world.

Your professional profile includes:

• Diploma/Degree and 5 years working experience in a similar role
• Advanced level of Excel  certificate to be provided upon request
• Experience in customer relationship management
• Good project management capability
• Exposure working in an international/multinational company
• Experience working in a matrix organisation and with remote teams
• Good communication and business writing skills 

Other Skills:

• Attention to detail
• Self-starter and displays initiative
• Computer literacy
• Good communication and interpersonal skills
• Time Management skills
• Ability to work under pressure
• Good interpersonal skills
• Organisational skills
• Communication skills
• Good elocution and presenting skills
• Finance knowledge appreciated but not mandatory
• Experience in an import-export environment appreciated