Sales Support Lead needed at Biovac

• BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to “protect life”. We are looking to hire a dynamic, passionate, confident, proactive and meticulous Sales Support Lead to join a goal-oriented team.

QUALIFICATIONS NEEDED:

Required:

• Degree in Health Science/Nursing/Sales/Marketing and/or Administration and/or Customer relationship management/Equivalent.
• Good understanding of the primary health care systems and the extended program on immunisation (EPI)
• General Understanding of pharmaceuticals, experience, and work knowledge of marketing in pharmaceutical sales.

Experience needed to deliver the role seamlessly:

• Previous experience, minimum 3-4 years in sales, marketing or product management and product launches in a pharmaceutical environment preferably some in the vaccine market.
• Customer relationship management.
• Knowledge of the legislation surrounding the pharmaceutical industry, inclusive of pricing, marketing, and regulatory issues.
• Knowledge and ability to interpret IMS market data, pricing data.
• Excellent presentation and networking skills
• Must have reliable car and able to travel locally

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

Core Technical Delivery:

District and facility support

• Establish and maintain relationships with districts and facility procurement pharmacists to improve sales of Biovacs vaccines
• Provide on the ground support during outreach programmes, campaigns, and catch-up drives.
• Partner with the sales team to align activities in both public and private sector with Biovacs vaccine supply and commercial goals.
• Gather and share field insights and feedback that can guide sales strategies and improve customer service on a weekly basis.
• Support Key Account Manager with relationship building, technical input, and problem solving at facility and depot level.
• Formulate and review action plans to realise opportunities in line with Biovacs plans.
• Develop and build strong business relationships with customers.
• Training to customers on product features/benefits, product utilisation.
• Lead Product launches projects from early stage and drive local product launches
• Building Biovacs presence in the market
• Report on competitor activity and pricing trends in order to remain competitive in the market.
• Capture short and long term business opportunities based on in-depth and customer understanding.
• Assist with compiling RFQ s.
• Provide Key Accounts Manager with accurate and timely input into sales planning that will support business strategy and revenue targets.
• To provide realistic plans and forecasts based on customer performance.
• Conduct market landscape and customer analysis, identify opportunities in the market.
• Attend relevant conferences and provide feedback to the business on key learnings.
• Provide Monthly status reports on all activities

Business Management

Sales

• Achieve and exceed sales targets
• Collaborate with sales team to execute strategies that drive Biovacs vaccines in public and private

Sales Strategy

• Provide input to the sales forecast
• Support the plan to achieve sales targets within agreed expense budget
• Monitoring competitor activity and identifying opportunities for new products.

Customer Relations Management Strategy

• Develop and implement a CRM strategy
• Ensure effective communication with all customers
• Understand customer values to achieve profitable key supplier status
• Align CRM behind a key account management strategy
• Develop and maintain strong relationships with key stakeholders.

Application Deadline: 16 January 2026