What will you do?

• Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

Minimum Qualification

• Grade 12/Standard 10/NQF4
• Relevant FAIS and RE qualification 

Minimum Experience

• Minimum 3 years in the STI sales environment

Requirements

• Excellent knowledge of Sales and processes 
• Must be highly proficient in dealing with clients at all levels
• Excellent administrative skills and knowledge of Microsoft Office
• Proven Sales Track Record
• Results oriented
• Excellent communication and leadership skills
• Good attendance record is essential
• Must be very reliable
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel 
• Analytical and organised 
• Problem solving skills and solution oriented. 
• Flexibility
• Ability to multi-task and attention to detail
• Internal/External Customer focused
• Active listening skills
• Ability to work well with a team
• Able to work long hours 
• Professional and organised

Responsibilities

• Responsible for the execution of our daily and monthly targets.
• Performance appraisals for sales agents
• Coaching of sales agents
• Ensuring that all sales budgets were met
• Motivation and Guidance of all sales staff
• Creating reports and submitting to management

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees