Key Performance Indicators will include, but not limited to;

• Manage customer/counter sales and ensure that optimal customer potential is achieved.
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Plan, forecast and report on sales potentials by customer.
• Report all competitor pricing and activities.
• Report all customer information regarding delivery, telesales and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships. 
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Qualifications and Experience

• Matric
• Minimum of 2 years’ experience in a sales parts/spares environment- Essential 
• Extensive experience in a sales environment dealing with customer needs.
• Thorough knowledge of the geographical area of responsibility.
• Technical background would be an added advantage.
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery

Skills and Personal Attributes

• Self-motivated and willing to go the extra mile
• Must be a team player
• Should be able to carry out his/her responsibilities with little supervision
• Good planning and time management skills