Satellite Hub & CCTV Shift Manager (CMC) – Western Cape needed at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Control room background – environment
• Grade 12
• CO1 (2 Years)
• Grade C
• Literate in English & Afrikaans (written / verbal)
• Must be able to draft reports
• Telephone etiquette
• Computer literate
• Drivers License

DUTIES

Hands On Supervision of Satellite hubs

• Visiting Satellite hubs daily.
• Assessment, training and motivation of staff.
• Incident Investigations
• Facilities Management – Ensure all computers and equipment are in good working order
• Systems administrator
• Stock Control
• Drafting of Standard Operating Procedures for the Satellite hubs.
• EHS administrator for the hubs.
• Promotions
• Keeping of statistics – reports specific to the satellite hubs.
• Drawing of reports and analyzing them.
• Dealing with client complaints and queries and keeping record thereof
• Liaise with clients, committees on hub related issues.
• Assessing and motivation of staff
• Ensure that strict discipline is kept and SOPs are strictly adhered to
• Ensure that the Satellite hubs runs efficiently 24/7/365
• Pro-active management of staff
• Dealing with all staff related issues
• Client relations, retention and customer care – ensure all client complaints are resolved
• Administration – submitting daily, weekly and monthly reports as well as recommendations for improvements
• Recruitment – final interviews with potential applicants
• Weekly / Monthly training of staff based on training needs identified.
• Attend Monthly Staff and Committee Meetings

Satellite Hubs currently being managed

• Hermanus Control Room
• Worcester Control Room
• Vryheid Control Room
• Rondebosch CID (revenue generating)
• Welgemoed CID (revenue generating)
• Boston CID (revenue generating)
• Newlands CID (revenue generating)
• Muizenberg CID (revenue generating)
• Stellenbosch/Tableview Hub
• CVIC Hub
• WatchCom Hub

Management of Coastal CCTV Room

•  Assessment, training and motivation of staff.
• Incident Investigations
• Facilities Management – Ensure all computers and equipment are in good working order
• Systems administrator
• Ensuring Standard Operating Procedures for the CCTV clients is received and loaded on platform
• Keeping of statistics relating to CCTV
• Drawing of reports and analyzing them.
• Dealing with client complaints and queries and keeping record thereof
• Liaise with clients, committees CCTV related issues.
• Assessing and motivation of staff
• Ensure that strict discipline is kept and SOPs are strictly adhered to
• Ensure that the Coastal CCTV Room runs efficiently 24/7/365
• Pro-active management of staff
• Dealing with all staff related issues
• Client relations, retention and customer care – ensure all client complaints are resolved
• Weekly / Monthly training of staff based on training needs identified.
• Attend Monthly Staff and Committee Meetings

Number of schemes and cameras currently being monitored in Coastal CCTV Room

• DSS Clients (residential) – 61
• Cameras – 96
• HIK (community schemes) 88
• Cameras – 905