ABOUT THE ROLE

This position reports to the School Leader/Dean of Operations responsible for supporting the School Leadership Team, managing the IT helpdesk at the school campus and enforcing its existing policy, and other functional teams at the school in the planning, development and implementation of all technology-related projects related to academic systems, residential life, sports activities, and school-based events.

Your responsibilities include:

Tech Asset Management

1. Shall be fully responsible and accountable for the management of student Chromebooks or laptops where applicable. This includes the day to day management of the student Chromebooks / laptops check-in and check-out process, the provision of a detailed monthly report showing the device cont for (Chromebooks, projectors, chargers, speakers, earsets count, device condition, HDMI cables) for the purpose of general management, launch planning, insurance or other
2. Maintaining an accurate inventory record of school equipment. Managing and tracking the IT/Tech assets while ensuring safe storage. Keeping an up-to-date inventory of the IT/Tech assets.
3. Ensure all teachers sign the asset management document and ensure safe storage of the paperwork
4. Collect classroom tech assets from class teachers at the end of every term.
5. To support the central Global Tech team with the management of the teacher’s Chromebooks / Laptops.

Team Professional Development

1. Conduct,  facilitate and /or support teammate Tech or role onboarding and offboarding in collaboration with Talent and the central Global Academic support or Global Tech Team
2. Conduct teacher Professional Development (PD) on the use and care of tech assets termly.
3. Attending teacher PD on a regular basis. 
4. Creating and running professional development experiences for teammates on tech. 
5. Run tech capacity-building training sessions for different functions at the school (academic and non-academic) at least termly to enhance their job productivity. 

Tech Maintenance and Troubleshooting

1. Be the first point of contact to users (students, parents, and teammates) when troubleshooting Tech related issues via the school’s helpdesk and where necessary escalate the more technical issues that require in-depth problem solving to the central Global Tech Team.
2. Resolving and responding to helpdesk tickets within laid out IT SLA timelines
3. Troubleshooting the classroom projectors, speakers, and HDMI failures. Ensuring any such issues are resolved proactively and constantly keep the affected stakeholders updated on the issues and progress made in resolving them. 

Student Information System Support

1. Support the administration of the school’s Student Information System (SIS /EdAdmin) with respect to software updates, troubleshooting, User passwords reset, etc
2. Support on SASAMs submissions: – Updating the related software (SASAMS, Valistractor, etc), training & supporting the Admin Assistants and the school teams on SASAMs submissions. 
3. Support the school with Termly reports submissions (correct report formats, accompanying letters, school leader’s signatures, etc).
4. To support the school teams in logging in external support tickets
5. Support the school leadership team or the central Global Academic Support team to conduct Academic year roll-over & Term roll-over responsibilities

Printing Management

1. Supporting teammates with accessing printing services by ensuring connectivity to the printer is always available e.g. Onboard and offboard teammates on the print management software, manage printing access e.g. issuance of printing codes, user password resets, etc.
2. Support and collaborate with the central Global Tech Team with the onsite diagnosis of printing service outages and participate as guided in the resolution of such issues.
3. Receive technicians from contract service providers as needed to carry out maintenance or repair tasks and communicate to the relevant stakeholders any progress updates
4. Liaise/support the central Global Tech on printing toner procurement, stock management, and replacements
5. Liaise/support the central Global Tech on managing the usage & maintenance of the printers

Internet Network Management

1. Troubleshooting all internet issues. Ensuring any such issues are resolved proactively and constantly keep the affected stakeholders updated on the issues and progress made in resolving them. 
2. Receive technicians from contract service providers as needed to carry out maintenance or repair tasks and communicate out to the relevant stakeholders progress updates
3. Conduct an ongoing school network security posture monitoring and reporting any occurring incidences.
4. Troubleshooting and regular inspection of printers, routers, switches, CCTV cameras, access, points, and computer hardware and software components.

Supporting Academics and Learning Programs 

1. Ensure that the appropriate set-up of hardware e.g. student laptops, headsets, and software necessary in running successful online testing sessions or any other school curriculum lesson/activity that requires the use of student hardware and software as guided by the school leadership team ie. NWEA MAP tests
2. Supporting teachers in running heavy computer/technology aided lessons.
3. Support the school leadership team or the central Global Academic Support team to generate student report cards pdfs test versions and share them with the concerned teachers to enable them to resolve any gaps before they are published to families at the end of each term. 
4. Support academic teams with Tech needs for school events – parent, student, and teacher events (Microphone, PA system, etc.)

ABOUT YOU

Required qualifications:

• A complete diploma/degree in an IT-related field
• You have a minimum of 2 years of technical experience (experience in IT support is an added advantage)
• You have proficient knowledge of computer networks and can troubleshoot network-related issues
• You are able to demonstrate competence and comfort with PC/Linux/Mac-based computer systems
• You have strong organizational skills and can handle many projects at the same time with minimal supervision
• You are always putting yourself in other people’s shoes – your natural empathy, curiosity, and people reading skills help you understand your team and students/customer better than most people around you
• Highly proficient in the following skills; Data management, Use of excel, Project management, Team-oriented thinking, Vendor relationship management experience and Procurement experience.

Competencies and character:

• You have a passion for a career in technology
• You pay attention to detail and work with high accuracy
• Proficient and able to demonstrate competence and comfort with: 

1. Network software configuration
2. Print server management and implementation
3. Firewall and server security management
4. Cabling and physical network maintenance
5. Windows Server 2016 and Windows 10 desktop administration
6. Onsite and remote helpdesk support
7. GSuite Applications use and administration

• You are a thoughtful planner with ability to multi-task, take initiative, prioritise effectively, and deliver for multiple stakeholders according to tight deadlines
• You are results-driven, you, move fast and take ownership of your work
• Having a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents and the community
• You are a great communicator. You are able to provide a clear and effective written communication (email and letters) and verbal communication.
• You enjoy working with and collaborating with others