Seasonal Fixed Term Hostess needed at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Welcome guests to the venue.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Coordinate with the service staff about available seating options.
• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
• Ensure that the reception/entrance is neat, clean & tidy at all times.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist with adhoc duties as and when required by management.
• Ensure our guests have a positive dining experience from the moment they arrive till their departure.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Ensure the outlet Manager is kept informed of any guest queries and or complaints.
• Guide guests through the dining rooms and provide any needed assistance.
• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and presentable.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Perform opening and closing duties, as needed.
• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
• Assist with the allocation of tables and floor layout.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills.