Main Purpose of the job: 

• The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with gaming regulations, legislative requirements and company standards.

Duties and responsibilities include:

• Understand the Group Security strategy and align objectives for the Unit’s Security, deliverables
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards Security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external, risk and compliance management
• Troubleshoots any queries / problems received by the department
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute, towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert of issues of safety, Security for the business unit
• Reports on the results of the function including Gaming Board reports; Monthly
• Financial Review reports; Risk Reports; Month end reports; FIC reporting
• Oversee the development and availability of Security standards and processes at a unit, level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation, requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within, each department to mitigate any risk to the business.
• Ensure all staff are trained and found competent against regulatory requirements
• Works with internal stakeholders (surveillance, security and internal auditors) to identify, risk areas and address these
• Quality assures investigation and audit processes.  Allocates cases for investigation and audit
• Plan audits and risk audit schedule. Field investigation for high priority cases
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal)
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging. Disciplinary action or unfounded
• Follows the judiciary process through until completion
• Oversee investigations and reports to address the business exposure to risk
• Liaises with Head Office Legal with regard to Section 205 subpoena. Compiles and communicates handovers to ensure continuity of information
• Quality assures all reports, EOB entries and registers Liaises with Internal and External customers/ stakeholders
• Verification and validation of all Money Laundering Reporting Officers as per the FICA
• Provides direction and support to management and employees with regard to, Surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and, employee relations within the department. Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with, strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence, levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan. Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved 
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide the correct customer experience standards.
• Provide input into the sourcing and negotiating of secure contracts and an SLA with the security provider for the business unit
• Communicate on a regular basis and maintain the relationships with the service provider
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property
• Manage contract deliverables and performance, Monitor costs and staffing levels relative to business levels in line with the service provider contract.

Requirements
Education

• Grade 12, B Tech Degree (Security Management) is advantageous. 

Experience

• Minimum of 5 years’ experience in Security management (preferably in the gaming industry), Previous security experience is an advantage.
• Meets the requirements for a key Gaming License. PSIRA B grade certificate,
• English verbal and written communication skills & Problem Solving.
• Rapid tracking and review of visual information
• Use of Security equipment, Compliance procedures and regulations
• Advanced responsible gambling principles
• Financial management.
• Proficient Computer Skills – MS Office; EGS
• High levels of integrity, English verbal communication skills

Skills and Knowledge

• Core & personal behavioral competencies, Motivating others / gaining co-operation Decision-making 
• Training; coaching; keeping abreast of new developments in field 
• Analysing / Diagnosing performance of the outlet / product performance 
• Reviewing – Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources Influencing & negotiating skills
• People leadership. Technical proficiency competencies Rapid tracking and review of visual information. Use of Security equipment 
• Compliance procedures and regulations 
• Advanced responsible gambling principles 
• Prolonged attention spans financial management 
• Proficient Computer Skills – MS Office; EGS
• High levels of integrity English verbal communication skills. Work conditions and special requirements
• Ability to work shifts that meet operational requirements. 
• Mobility and ability to move around as per job requirements (including with the use of aids) 
• Vision, hearing (including with the use of aids)