Requirements

• Grade 12 (NQF Level 4)
• 4-6 Year’s experience in an Insurance administration environment
• Employee benefits experience is essential
• Extensive industry knowledge and product knowledge as well as relevant legislation
• Successful completion of Yenzani training is preferred

Duties & Responsibilities

• Effective and prompt management of the team mailbox.
• Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
• Ensuring effective management of the risk claims accruals of the team.
• In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
• Taking ownership of queries and ensuring they are resolved timeously and effectively.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Supporting the Administration Manager and client centric model that enables efficient and effective client service.
• Assist on the contact centre as the need arises.
• Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer’s complaint or query.