Senior Administrator – Q&R Learning & Deployment Job at Deloitte

Job Description

• The Audit Learning Administrator provides administrative and operational support to the Audit Learning Team to ensure the effective delivery of learning and development programmes for audit partners, directors, managers, and trainees. The role is responsible for coordinating learning activities, maintaining learning records, supporting compliance with mandatory learning requirements, and delivering a high-quality learning experience for participants and facilitators.

Learning Programme Administration

• Coordinate the scheduling, logistics, and administration of learning programmes, workshops, webinars, and development initiatives.
• Manage programme registrations, nominations, attendance tracking, and participant communications.
• Prepare and distribute learning materials, joining instructions, evaluations, and post-course resources.
• Support facilitators, programme owners, and subject matter experts before, during, and after learning events.

Learning Systems Management

• Administer learning management systems and associated platforms.
• Create and maintain learning events, curricula, learner profiles, and completion records.
• Generate and distribute learning reports and management information.
• Monitor learning completion rates and follow up on outstanding requirements.

Stakeholder Support

• Serve as point of contact for learning-related queries from partners, managers, trainees, and other stakeholders.
• Liaise with audit leadership, People & Purpose, facilitators, external providers, and learning vendors.
• Provide guidance on registration processes, learning requirements, and available development opportunities.

Continuous Improvement

• Identify opportunities to improve learning administration processes and learner experience.
• Contribute to the maintenance of learning calendars, procedures, and operational documentation.
• Support special projects and initiatives undertaken by the Audit Learning Team.

Qualifications

• Relevant qualification in administration, human resources, learning and development, business administration, or a related field.
• Experience in learning administration, talent development, HR operations, or professional services administration is advantageous.
• Experience within an audit, professional services, or training environment would be beneficial.

Additional Information
Key Skills and Competencies

• Strong organisational and administrative skills.
• Excellent attention to detail and data accuracy.
• Effective communication and stakeholder management skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office applications and learning management systems.
• Strong customer service orientation.
• Problem-solving and process improvement mindset.
• Ability to handle confidential information with discretion.