Minimum Requirements

• Qualification(s): Grade 12 at NQF Level 4 with 120 Credits and B Degree/ B Tech/ Advanced Diploma/ National Higher Diploma in Finance / Business Management / Economics / Law at NQF 7 with 360 credits.
• Related Minimum Experience: 5 years minimum related experience in general business, SLA negotiation, implementation, and management.

Skills and Competencies

Skills and Competencies Required:

• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Analytical
• Problem Solving
• Computer Literate
• SAP
• Good working relationships with other divisions in Eskom

Knowledge

• In-dept technical knowledge of Eskom business and service required to meet customer’s needs
• Meaningful integration and broad industry
• SLA processes, tools and development methodologies.

Key Responsibilities

• Provide guidance in defining and implementing service level agreements
• Negotiate and implement SLA’s with service providers
• Manage risks, review and control performance associated with SLA’s
• Ensure and report on continuous improvement