Job Description

• Support internal and external customer queries for Industry Business, Global Operations.
• Provide technical support and consult with customers in order to provide sound solutions and professional advice in the area of the Industry Business (PLCs, HMIs, SCADA and Industrial Networks).
• Familiar with Schneider PLCs ranges i.e. M580, M340, worked on control expert
• SCADA experience Citect 
• EcoStruxure process expert (EPE) exposure would be advantages
• Build strong professional relationships with team members to create a collaborative, supportive environment in order to achieve optimal team performance and establish positive team morale.
• Build strong professional relationships with customers (internal and external) to provide premium service to ensure customer satisfaction and Schneider Electric Brand reliability.
• Comprehend and understand the Schneider Electric Industry products in order to provide product support, service and advice in the following fields:
  • Engineering tasks and processes
  • Product licenses
  • Product and application upgrades
  • Product and application support.
  • Sales support
  • Industry solutions
  • Grasp and understand enterprise solutions
  • Focused on application and product improvement.
  • Keep up to date with product improvement and technology offers.
  • Consult clients on improvement initiatives and be value-driven.
  • Effectively communicate with stakeholders (internal and external).
  • Listening and understanding constraints and turning it into improvement opportunities.

Qualifications

Qualifications / Experience:

• Bachelors degree in Engineering (Electrical, Electronic / Mechatronics or similar), Computer Science or equivalent
• 3-5 years’ experience with programming and configuring SCADA software packages, PLC platforms, Microsoft Operating Systems, Industrial Communications and Industrial Networks.
• Experience dealing with customers and managing customer relationships to ensure future business and customer satisfaction and support.
• Writing technical reports
• Experience with health and safety regulations, completing safety risk analysis reports and audits

Knowledge / Skills:

• Strong PLC knowledge, control systems experience and SCADA systems.
• Knowledge of M580 PLC and control expert
• Wonderware knowledge & experience
• Knowledge of structured programming, communication techniques and protocols.
• Knowledge of Citect Scada and EcoStruxure process expert (EPE)
• Knowledge of data communications protocols, networking equipment and computer operating systems.
• Ability to prepare, read and understand technical documentation.
• Ability to work effectively and diligently as an individual and team member to resolve complex faults.
• Developed interpersonal and communications skills, including the ability to interact effectively with people of a different culture.
• Flexible and able to manage multiple tasks and shifting priorities.
• Ability to perform and make decisions in a stressful environment.
• Must be self-motivated and organized.
• Commitment to safe working practices in accordance with health and safety, corporate values and strategies.
• Focused on deliverables and project milestones.
• Project management and negotiating skills.