About the Role

• We are seeking a skilled Business Analyst with a minimum of 5 years of experience to play a key role in designing and implementing service model frameworks, improving business processes, and optimizing client service delivery. You will collaborate with cross-functional teams to enhance operational efficiency and elevate customer satisfaction.

What You’ll Be Doing

• Service Model Design & Implementation – Develop and refine service frameworks to enhance efficiency and client satisfaction.
• Business Process Optimization – Identify gaps, improve workflows, and implement best practices for streamlined operations.
• Stakeholder Engagement – Work closely with key stakeholders, including client engagement teams, call center operations, and regulatory teams.
• Data-Driven Decision Making – Utilize business process modeling, data analysis, and reporting to drive strategic insights.
• Technology & Agile Methodologies – Leverage Jira, Confluence, and other Agile tools to manage projects efficiently.

What You Bring to the Table

• 5+ years of experience as a Business Analyst in a dynamic environment.
• Proven experience in service model frameworks, client service delivery optimization 
•  and business process improvements.
• Exposure to policy administration systems (strong advantage).
• Familiarity with client engagement services, call centers, and regulatory reporting is a plus.
• Strong technical skills in business process modeling, data analysis, and reporting.
• Experience with Agile methodologies, including Jira & Confluence.
• Excellent stakeholder management, communication, and problem-solving skills.
• High attention to detail with a commitment to accuracy and quality.