Job Purpose

To ensure profitable relationships between internal stakeholders by managing legal and recovery portfolios through relationship building in order to achieve Nedbanks’ strategic objectives.

Job Responsibilities

• Build and maintain relationships with clients by demonstrating understanding of client needs; communication;acting on feedback. and delivering on client expectations.
• Retainand grow mutual business with existing/new clients through regular engagement/interactions.
• Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
• Optimise outputs by evaluatingresource utilisation and analysing channel effectiveness.
• Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
• Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
• Inform internal stakeholders of industry changes and legislation through information sharing.
• Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships.
• Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
• Advise internal stakeholdersthrough reporting and engaging on improved recovery practices and processes.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcomm or relevant Law Degree.

Minimum Experience Level

• 8-10 years in Collections and Recoveries of which 5 years should be in a management role and 3 of those 5 years in a senior management role.

Behavioural Competencies

• Adaptability
• Earning Trust
• Communication
• Customer Focus
• Building partnerships
• Managing Work

Technical / Professional Knowledge

• Business principles
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Business Acumen