Senior Business Support Specialist Job at Old Mutual

Job Description

• To provide configuration, workflow design, and technical support for the Chorus platform. This role ensures optimal system functionality, manages requests, and drives process improvements through innovative design, coding, and configuration solutions.

Key Responsibilities

Chorus Application Support

• Manage general Chorus requests, including Form/CSD updates, additional statuses/queues, and configuration changes.
• Updates small changes within Chorus Design.
• Provide advice, training, and assistance to users to ensure Chorus capabilities are well understood across the business.

Workflow Design & Configuration

• Build and optimize workflow solutions using the Chorus Design Module.
• Transition table-based workflows to process-based workflows as part of micro-projects.
• Apply process modelling techniques to design efficient workflows.

Bulk Operations

• Execute Chorus Bulk Work Updates, including bulk creates, extracts and updates.
• Manage Chorus Source Updates for creating new transactions with sources in bulk.
• Handle bulk create configurations for high-volume operations.
• Configure and test complex components such as RIP (Report Import Processor) & Cupid integrations.

Reporting & Data Management

• Support Chorus BI Reporting requests, ensuring accurate and timely report generation.
• Assist with legacy data extraction and ensure proper data migration strategies.

Coding & Automation

• Develop scripts and automation solutions using Python, Java, Postman and other relevant programming languages to enhance Chorus functionality.
• Implement custom configurations and integrations through coding where required.

UX Design

• Collaborate with stakeholders to design intuitive user experiences within Chorus workflows.
• Apply UX principles to improve usability and efficiency of the platform.

Fault Diagnosis & Resolution

• Troubleshoot and resolve configuration issues promptly to minimize business disruption.
• Identify and implement appropriate solutions for complex technical challenges.

Documentation & Compliance

• Maintain detailed technical and user documentation for all configurations and workflows.
• Ensure operational compliance with organizational policies and regulatory standards.

Knowledge Sharing & Capability Building

• Provide guidance on best practices for Chorus configuration and workflow design.
• Continuously develop expertise in Chorus capabilities, coding, UX design, and emerging features through training and research.

Key Deliverables

• Efficient and accurate design & configuration of Chorus workflows and modules.
• Timely resolution of complex support requests and bulk operations.
• Comprehensive documentation for all processes and configurations.
• Successful migration of table-based workflows to process-based workflows.
• Development of automation scripts and improved UX designs.

Skills & Competencies

• Technical Expertise: Advanced knowledge of Chorus platform configuration and design modules is advantageous.
• Coding Skills: Proficiency in Python and scripting for automation and integration.
• Process Modelling: Ability to design and optimize workflows using modelling techniques.
• UX Design: understanding of user experience principles for workflow design.
• Problem-Solving: Ability to diagnose and resolve complex technical issues.
• Data Management: Skilled in handling bulk updates, extracts, and reporting.
• Communication: Strong ability to train and guide users on Chorus functionality.
• Compliance Awareness: Understanding of organizational policies and regulatory requirements.

Experience & Qualifications

• Hands-on experience with Python, Java, and other programming and automation scripting.
• Familiarity with UX design principles and process modeling tools.
• Strong documentation and process improvement skills.

Advantageous Experience & Qualifications:

• A Chemical, Industrial and Electrical Engineering degree.
• Experience in Six Sigma, Lean, TOC, Business improvement, and Agile.
• Jira, Confluence experience.
• Proven experience in Chorus configuration and workflow design.

Skills

• Agile Methodology, Automation, Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Data Management, Design Principles, Document Management, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Problem Solving, Process Improvements, Technical Knowledge, Test Case Management

Competencies

• Collaborates
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• Bachelors Degree (B) (Required)

Closing Date

31 January 2026 , 23:59