WHAT YOU WILL DO

• Provide excellent response to end users and sales managers 
• Process customer queries accurately and in a timely manner
• He/she will also be responsible for preparing invoices for the delivery of goods or services rendered.
• Responsibly for credit and debit notes
• Establish and maintain a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date knowledge of systems that will be used
• Resolve invoice related problems, discrepancies, and customer-related issues working with sales and product support teams
• Demonstrate cooperative team effort within the solutions group and the team
• Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment
• Demonstrates dependability and punctuality
• Observes safety regulations and exhibits a concern for safety
• Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers
• Travel (both domestic and international) may be required as needed
• Perform other duties and/or other special projects as required
• Review of billing activities performed by the team

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHO YOU ARE

• Matric (Grade 12)
• Salesforce
• SAP
• High school diploma or equivalent work experience
• 2-5 years’ experience in a customer service or similar role