Senior Consultant – Transition Job at WNS Global Services

Job Description

• Thorough project planning and reporting to clients, internal stakeholders and transition leadersThorough and proactive project review – Risk, Issue, escalation and milestone managementIdentify areas for efficiency improvement and implementing the same
• Build close rapport with key internal stakeholders and clients
• Manage project escalations and conflicts in projects
• Mentor and coach direct reports to aid in their development
• Strong focus on positive transition outcomes
• :Project Financials (people, technology, infrastructure, etc.) – balance risks with speed of execution
• Customer Experience – understand client needs, wants and expectations and manage them effectively
• Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
• Required to lead multiple initiatives / projects concurrently (where applicable)
• Compliance and continuous improvement to the WNS Transition Methodology
• Respond to RFI/ RFPs along with the solutions team
• Able to take on additional responsibilities in the transition function (e.g. capability building)

Qualifications

• Matric
• Diploma in Project Management
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies