Your responsibilities include:

To fulfill this responsibility, you need to be able to: 

• Develop and own a strategy/framework for successful merchant Onboarding, with input from relevant stakeholders – the communication mediums/systems, communication style/tone, frequency, etc. that will be used
• Ensure the successful implementation of this strategy/framework, by gaining a deep understanding of the commercial merchant experience linked to the relevant content/communication subject matter
• Ensure we are measuring the effectiveness of our merchant Onboarding strategy via the tracking of relevant metrics
• Develop content/communications via a number of formats (e.g. email, recorded videos, onsite communication, webinars, presentations, etc.)
• Conceptualise, create and maintain all merchant training, education & communication content, including, amongst other things, communication/content relevant to: the release/development of new features in the Merchant Portal, mass communications to merchants via channels such as email, sms, etc. and Takealot operational processes and requirements
• Research and keep the team abreast of competitor/peer trends and best practices with regards to user/customer content/communications

Qualifications and Experience:

• Bachelor’s Degree or equivalent qualification in communications, copywriting, English language or related degree
• A minimum of 3+ years working in copywriting / content production and/or related digital communications