• We see operability as a fundamental tenet of our approach to building and delivering software. The reasoning? The role is not simply about facilitating the continuous delivery of quality software; we focus on the operational requirements we deliver to ensure that software runs in production, as desired. Our Operability Engineers draw on all their experience of DevOps practices in what’s a very hands-on, collaborative role – actively pairing with others to share knowledge and increase the delivery team’s maturity around Operability.
• This role involves working in teams that use modern agile technical practices – including continuous integration and deployment and fast feedback loops – to deliver timely and pragmatic solutions, as well as helping others to do their jobs in a more effective way.

Responsibilities

• Influence, collaborate, and manage expectations with immediate stakeholders and the team.
• Build with consideration for the customer’s ability to support and maintain the software.
• Provide support and leadership by mentoring client team members.
• Clearly communicate technical concepts or ideas to any audience.
• Demonstrate strong problem-solving skills and the ability to adapt to changing environments.

Required Skills

• Open and capable of pair or mob programming. Can work closely with developers in cross-functional teams.
• Programming language and coding experience (e.g., able to build a simple service with automated tests).
• Strong automation skills, including experience with unit testing and automated testing tools.
• Delivers small pieces of work continuously. Prefers shorter feedback loops and aims for all work to go to production.
• Understands when and why to use a branching strategy and recognizes when a branching strategy has gone too far.
• Strong technical background in build, release, and environments, with experience and expertise in software build tools, CI tools like Jenkins, Gitlab, and Github Actions.
• Strong knowledge of Linux and/or Windows. Comfortable working on the command line.
• Solid understanding of Cloud Computing providers (e.g., AWS, Azure, Google Cloud) and experience with functions, containers, and virtual machines.
• Familiarity with infrastructure provisioning tools (e.g., Terraform, CloudFormation, Azure ARM,Pulumi).
• Understanding of telemetry practices (monitoring, graphing, alerting, anomaly detection) and tools (e.g., Elastic, Grafana, Datadog, Sensu, Prometheus).
• Proficient in network implementation, debugging network issues, and collaborating with networking teams to build and maintain networks.
• Experience running, operating, and supporting software in production.