Job title : Senior Genesys Cloud Contact Centre Engineer
Job Location : Western Cape, Cape Town
Deadline : November 02, 2024
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Key Responsibilities:
- Design and implement Genesys Cloud contact center solutions based on business requirements and best practices.
- Configure and customize Genesys Cloud components including IVR, routing strategies, queues, and reporting.
- Integrate Genesys Cloud with other enterprise systems such as CRM, workforce management, and telephony platforms.
- Provide technical leadership and guidance to junior engineers and support teams.
- Collaborate with stakeholders to gather requirements, assess needs, and recommend solutions.
- Perform troubleshooting and issue resolution for Genesys Cloud platform and related integrations.
- Stay updated on the latest Genesys Cloud features, enhancements, and industry trends.
- Drive continuous improvement initiatives to optimize contact center performance and efficiency.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum of 5 years of experience in designing, implementing, and supporting Genesys Cloud contact center solutions.
- Strong expertise in Genesys Cloud platform, including configuration, administration, and troubleshooting.
- Proficiency in programming/scripting languages such as JavaScript, Python, or Java.
- Experience with cloud technologies and deployment models (AWS, Azure, etc.).
- Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
- Genesys certifications (e.g., Genesys Cloud Certified Professional) preferred.
- Proven track record of delivering successful Genesys Cloud projects on time and within budget.
- Ability to work independently as well as collaboratively in a fast-paced environment.
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
How to Apply for this Offer
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