Key Responsibilities:

• Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction.
• Updating of documents and tickets being worked on.
• Working against strict deadlines as set out in meetings, discussions, and events.
• Demonstrates technical skills and product knowledge in all areas.
• Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague.
• Assists in the implementation/execution of the company development plans as needed.
• Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Maintaining and developing relationships with colleagues in person and via Video calls and emails.
• Responding to incoming email and phone enquiries and tickets.
• Representing the company at trade exhibitions, events and demonstrations if required.
• Reviewing own performance, aiming to meet or exceed current work done.
• Gaining a clear understanding of customers’ or colleagues’ needs and requirements.
• Be energetic and hardworking and should be able to communicate well with colleagues.
• Addition to the above the following will also be your duties and responsibilities, but not limited to:
• Perform delivery, physical setup, installation, troubleshooting and repair of all IT hardware, software, and networking.
• Train users on software applications and systems.
• Troubleshoot issues and outages.
• Respond to equipment failure and report within an hour. Digital Signage, Conference equipment,
• Conduct an inventory count once a month to keep track of equipment.
• Network cable and points must be in working condition.
• Network equipment must be installed or mounted as required.
• Follow up on repairs sent in.
• Reset of student Office 365 account password within hour of query received.
• All Desktop PC must have side panels and be pop-riveted.
• Store equipment that is not being used in the IT server room, or allocated room.
• Attend I.T (Information Technology) meetings.
• Server room must be always neat and tidy.
• Report any stolen equipment to the ICT Manager immediately.
• Person specification:
• Demonstrates a curiosity mindset.
• Critical thinking and problem-solving skills.
• Have an interest in security.
• Be keen to learn and grow.
• Excellent written and verbal communication skills
• Ability to work independently, be organised and methodical.

Requirements

Qualification and experience prerequisites:

• Microsoft 365 International exam (Advantage)
• NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+
• 1-2 years’ experience working with IT equipment, inventory and first level support.
• Strong understanding of audits, inspections and comparing data is required.
• Proven ability to achieve goals and deadlines.
• Must also be willing to work on a flexible schedule.
• Punctual on documentation