Purpose

• The successful candidate will be responsible for assisting the IT team in maintaining and co-administering our company’s IT systems. The candidate’s primary duties will include maintenance of computer and IT hardware, software, and other related systems and replacing faulty IT hardware components when necessary. The candidate will also be working closely with the users of our systems to identify potential issues and fix existing problems.  

Requirements

• Manage daily and on-going technical operations.
•  Assist IT technicians to oversee and maintain secure, efficient, and robust server and network architecture.
•  Assist IT technicians to oversee secure and cost-effective network applications and supervise and support Help Desk services to ensure effective and appropriate assistance.
•  Assist in managing disaster recovery/business continuity plan to ensure timely and cost-effective recovery of computers, telephony, and network.
•  Provide technical hardware and software support to all employees.  

Qualifications/Experience

• Minimum of 5+ years in IT Support position
•  A+, N+, MCSE, MCITP, or similar.
•  B-tech IT or equivalent
•  Experience with technologies such as: Microsoft 365, Azure and other cloud services
•  Remote Desktop Services
•  Active Directory
•  Virtualization technologies
•  Various network technologies i.e., TCP/IP, LAN/WAN
•  Knowledge of Windows Server operating systems and applications
•  Work experience within a CAD and design software environment is highly advantageous
•  Experience with providing Level 1/ Level 2 support for IT operations covering from systems, software,
•  network & hardware
•  Strong background in Azure, Active Directory, Windows systems, Routing & Switching
•  Experience liaising with non-technical stakeholders
•  Strong foundation in working with service desk, infrastructure & network space
•  Experience in providing support over the phone as well as in person /onsite.  

Personal attributes

• Understanding of IT infrastructure.
•  Ability to think through problems and visualize solutions.
•  Ability to implement, administer, and troubleshoot IT infrastructure devices, including wireless access points, Telephony, routers, switches, controllers.
•  Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
•  Ability to work with all levels of staff within and outside of IT and outside the organization.
•  A self-starter able to work independently but comfortable working in a team environment.
•  Good analytical and problem-solving skills.
•  Dependable and flexible when necessary.
•  Valid driver’s licence and own transport.
•  It may be required of the candidate to travel between Proconics branch offices.