RESPONSIBILITIES:

BUSINESS DEVELOPMENT

• Identifying new partnership opportunities,
• Exploring innovative partnership models, and leading efforts to expand the partner base.
• Working closely with existing partners,
• Business Development Success: Number of new partnerships or business opportunities secured and their contribution to revenue growth.
• Partnership Growth: Expansion of existing partnerships through new products, services, or geographies

RELATIONSHIP & CLIENT FOCUS:

• Adequate client engagement
• Ensure RM’s perform their duties in line with standards set
• Client satisfaction measure
• Recruiting of top talent when necessary to avoid vacancies
• Facilitates operational and technical support, serving as the liaison between partners and internal teams such as Product, Integration, and Solutions
• Play a key role in strategic collaboration, ensuring smooth communication across teams and ensuring all partnership initiatives align with the bank’s broader objectives.
• Partner Satisfaction: High levels of partner retention and positive feedback on service delivery.
• Operational Efficiency: Timely resolution of partner operational and technical issues.
• Strategic Alignment: Degree of alignment between partner activities and the bank’s strategic goals.
• Market Expansion: Successful introduction of new partnerships, business models, or innovations to enhance market presence

PERSONAL DEVELOPMENT

• Identify self-development opportunities
• Coaching and developing staff

PEOPLE MANAGEMENT

• Manage relationship staff daily with reference to performance

SKILLS

• General business acumen
• Strong understanding of strategic partnership management, business development, and market expansion in a banking context
• Experience liaising across multiple teams, including operations, product, and technical support
• Excellent communication and negotiation skills