Senior Operations Manager: Insurance Contact Centre – Night Shift needed at WNS Global Services

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Snr Professional Nurse - NICU needed at Mediclinic
Banker, Prestige Direct needed at Standard Bank Group

WNS Global Services’s job vacancy, Career and Recruitment

Job title : Senior Operations Manager: Insurance Contact Centre – Night Shift jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : September 04, 2022

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Job Description

Accountability & Responsibility:

  • As part of the senior management team you lead a team of operational leaders.
  • You are customer & client facing & strive to deliver excellent customer experience
  • You drive continuous improvement experiments through your team & harvest ideas
  • You manage costs & profitability through all available commercial levers
  • You develop your people through effective coaching, performance management & drive a recognition culture
  • You support your operations colleagues to exceed client expectations on all levels at all times
  • You have robust & honest performance & behavioral conversations
  • You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism

What You’ll Be Responsible For

  • Operational Delivery
  • Deliver Contractual & Commercial Performance People Management
  • Create a High Performing, Highly Engaged Team Stakeholder Management
  • Build Excellent Relationships, Internally & Externally, at all Levels
  • Compliance & Governance
  • Ensure Compliance to all Relevant Process & Regulatory Standards
  • Innovation Drive Continuous Improvement & Create Value

Qualifications

  • Relevant Tertiary Degree
  • 5-7 Years Experience as an Operations Leader – preferably in an Insurance environment

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply online

Snr Professional Nurse - NICU needed at Mediclinic
Banker, Prestige Direct needed at Standard Bank Group

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