Senior Operations Manager: Insurance Contact Centre – Night Shift needed at WNS Global Services
WNS Global Services’s job vacancy, Career and Recruitment
Job title : Senior Operations Manager: Insurance Contact Centre – Night Shift jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : September 04, 2022
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Job Description
Accountability & Responsibility:
- As part of the senior management team you lead a team of operational leaders.
- You are customer & client facing & strive to deliver excellent customer experience
- You drive continuous improvement experiments through your team & harvest ideas
- You manage costs & profitability through all available commercial levers
- You develop your people through effective coaching, performance management & drive a recognition culture
- You support your operations colleagues to exceed client expectations on all levels at all times
- You have robust & honest performance & behavioral conversations
- You drive compliance in everything you do You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism
What You’ll Be Responsible For
- Operational Delivery
- Deliver Contractual & Commercial Performance People Management
- Create a High Performing, Highly Engaged Team Stakeholder Management
- Build Excellent Relationships, Internally & Externally, at all Levels
- Compliance & Governance
- Ensure Compliance to all Relevant Process & Regulatory Standards
- Innovation Drive Continuous Improvement & Create Value
Qualifications
- Relevant Tertiary Degree
- 5-7 Years Experience as an Operations Leader – preferably in an Insurance environment
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online