Senior Professional Officer – IQMS (Re-Advertisement) Job at City of Cape Town

Requirements

• A relevant tertiary qualification (degree or BTech) with specialisation in OHS, Quality Management Systems, Business Improvement.
• Registration within the practice of OHS will be an advantage.
• Five (5) to eight (8) years’ relevant experience with implementing and maintaining a SHRQ system.
• Experience within the field of water and sanitation operations, construction and technical aspects will serve as an advantage.
• Computer literacy in MS Office, especially Excel and PowerPoint.
• Physically fit and able-bodied.

Key Performance Areas

• Promote and manage an effective integrated quality management system (SHREQ) programme and its continual improvement across the Branch.
• Provide an advisory and active support in ensuring compliance with OHS Act and Regulations and other statutory requirements.
• Represent the Branch in Departmental/ Directorate meetings and where required, present on behalf of the Branch.
• Manage and coordinate all requirements in terms of OHS compliance (i.e. Risk Management, PPE requirements, legislative reporting etc.).
• Analysis and evaluation of business processes and systems to identify areas for improvement and propose solutions.
• Facilitate the determination of SHRQ objectives, performance measures and IQMS Systemic procedures are established and maintained.
• Facilitate the development, review and monitoring of internal Departmental/ Directorate SLAs.
• Monitor that customer perception and satisfaction surveys are conducted and the results are used as input to improve the services provided by the branch.
• Analyse and compile reports in respect of customer and stakeholders, with recommendations for improvement.
• Perform and participate in internal assessments/ audits relating to ISO 9001 (and various standards), OHS, governance/ compliance audits.
• Manage the corrective action register and conduct (and where required, facilitate) root cause analysis sessions with responsible stakeholders.
• Represent the Branch as the risk coordinator and support with enhancing risk awareness and where risk-related guidance and information can be obtained.
• Prepare advanced processes and where required, detailed work instructions/ job hazard analysis.
• Contract and project management of professional services relating to continual improvement initiatives and OHS-related services.
• Manage the performance and productivity levels of reporting staff.

CLOSING DATE 07.08.2026